These Rewards Program Terms (“Rewards Terms”) govern your participation in Paceline rewards, incentives, challenges, offers, promotions, discounts, sweepstakes, and similar programs (collectively, the “Rewards Program”). These Rewards Terms supplement the Paceline Terms of Service. If there is a conflict, the offer-specific terms apply first, then these Rewards Terms, then the Terms of Service.

1. Eligibility

You must have a Paceline account in good standing, meet all offer-specific eligibility requirements, and comply with the Terms of Service to participate. We may restrict participation by location, age, account status, device compatibility, partner eligibility, fraud risk, or other lawful criteria.

Canadian residents may be subject to additional terms, disclosures, and limitations required by Canadian federal, provincial, or territorial law. Quebec promotions may require additional rules or may be excluded unless Paceline elects to comply with Quebec requirements.

2. Earning Rewards

Rewards may be earned by completing eligible activities, connecting devices, meeting fitness or wellness goals, purchasing products, participating in challenges, engaging with offers, or taking other actions described in an offer. Earning rules, measurement methods, and verification requirements may vary by offer.

Paceline may rely on data from your device, third-party platforms, account activity, partner confirmations, or other sources to determine eligibility. We are not responsible for delays, errors, outages, device incompatibility, inaccurate sensor data, or third-party data issues, except as required by law.

3. Reward Value, Redemption, and Expiration

Rewards may include points, discounts, credits, gift cards, partner offers, merchandise, or other benefits. Rewards have no cash value, are not legal tender, are not property, and are not transferable except as expressly permitted.

Rewards may expire, be limited in quantity, require redemption within a stated period, be subject to partner terms, or be unavailable in some jurisdictions. Taxes, shipping, handling, and other charges may apply unless expressly stated otherwise.

Marketplace redemptions and refunds. Pacepoints may be redeemed in the Paceline Marketplace as described in the Marketplace Terms and Refund Policy and the Marketplace Return Policy. If an order paid in whole or in part with Pacepoints is refunded in accordance with those policies, the Pacepoints applied will be re-credited to your account at the value you redeemed and will be subject to the same expiration and program rules as other Pacepoints. If a Marketplace gift code was applied to a refunded order, a new gift code will be reissued in the amount applied, subject to the same terms and any expiration as the original code, except as otherwise required by applicable law.

4. Fraud, Abuse, and Verification

We may withhold, reverse, cancel, suspend, or claw back rewards if we suspect fraud, abuse, manipulation, duplicate accounts, automated activity, device tampering, inaccurate data, violation of these Rewards Terms, or other conduct that undermines program integrity.

We may request additional information to verify eligibility and may disqualify participants who fail to provide requested information or who provide inaccurate information. If your access to the Rewards Program or the Paceline Marketplace is suspended, rewards determined to have been obtained through fraud, abuse, or violation of these Rewards Terms may be cancelled; rewards not implicated in that conduct remain subject to these Rewards Terms and applicable law.

5. Program Changes

Paceline may modify, suspend, or terminate any Rewards Program, offer, challenge, reward, redemption option, or earning method at any time, subject to applicable law and offer-specific terms. Material changes will be communicated where required.

6. Partner Rewards

Some rewards are provided by third-party partners. Partner rewards are subject to partner availability, restrictions, terms, privacy policies, and redemption rules. Paceline is not responsible for partner products or services except as required by law.

7. Taxes

You are responsible for any taxes, reporting, or other obligations arising from rewards you receive. Paceline may issue tax forms or request tax information where required by law.

8. Communications

By participating, you may receive program-related transactional communications. Marketing communications are governed by the Privacy Policy and your choices. Canadian commercial electronic messages will be sent only as permitted by CASL.

9. Contact

Questions about the Rewards Program may be directed to support@paceline.fit